Receptionist

Our client is a multidisciplinary pediatric therapy centre delivering individualized, evidence-based care for children with neurodevelopmental, behavioral, and emotional needs. They partner with families to drive measurable progress and lasting wellbeing.

What we offer
Your salary is tax free! You will have the opportunity to expand your network and be a part of a dynamic and growing company. Our client offers a direct employment contract, competitive salary package, and other benefits as per UAE Labor Law.

Who you are
You are a compassionate, organized, and professional individual who enjoys working in a family-focused healthcare environment. You remain calm under pressure, communicate confidently with parents and healthcare teams, and create a welcoming experience for children and families. You are proactive, detail-oriented, and capable of managing multiple priorities while maintaining professionalism and confidentiality.

Skills & Competencies:

• Strong customer service and patient coordination skills
• Excellent communication skills
• Strong organizational and multitasking abilities
• Experience in scheduling and insurance coordination
• Proficient in Excel, ZOHO, clinic systems, and insurance portals
• Able to handle sensitive situations professionally
• Strong team player with coordination skills

Education & Qualifications:

• Required experience in a healthcare receptionist, patient coordinator, or front desk role
• Experience in clinics, hospitals, rehabilitation, or medical centers is required
• Experience in pediatrics, rehabilitation, autism, or therapy centers is preferred
• Fluency in Arabic and professional English proficiency are mandatory
• Proficiency in Microsoft Excel and administrative reporting is required

Description
In this role, you will act as the first point of contact for families visiting the center, ensuring a welcoming and professional patient experience while supporting the smooth coordination of appointments, insurance processes, and front office operations. You will work closely with therapists, operations, and management teams to maintain efficient daily clinic activities and provide exceptional support to children and caregivers.

Role & Responsibilities:

• Welcome patients, families, and visitors in a professional and child-friendly manner
• Manage patient registration, documentation, and file updates while maintaining confidentiality
• Handle inbound calls, WhatsApp messages, emails, and walk-in inquiries promptly and professionally
• Coordinate appointments, therapist schedules, cancellations, and rescheduling requests
• Send reminders and follow up with patients to minimize missed appointments and no-shows
• Coordinate with insurance providers regarding eligibility checks, approvals, and required documentation
• Support claim submissions and follow up on approvals, rejections, and pending cases
• Maintain accurate insurance and patient records
• Prepare and maintain appointment trackers, therapist schedules, and operational reports
• Use Excel for reporting, reconciliation, and daily administrative tracking
• Support internal coordination and general clinic administrative operations
• Ensure high levels of customer service and patient satisfaction at all times