Customer Care Executive

Our client is a UAE-based fashion boutique specializing in high-quality Abayas that blend traditional elegance with modern style. Through their e-commerce platform, they offer refined and modest fashion designed for the modern woman, with a strong focus on comfort, sophistication, and attention to detail.

What we offer
Your salary is tax free! You will have the opportunity to expand your network and be a part of a dynamic and growing company. Our client offers a direct employment contract, competitive salary package, and other benefits as per UAE Labor Law.

Who you are
You are a calm and solution-oriented professional who thrives in fast-paced environments. You communicate clearly and confidently, with a natural ability to build rapport and trust with customers. You remain composed under pressure, handle challenges with patience, and approach problems with a proactive mindset. You are detail-oriented, organized, and genuinely committed to delivering a positive customer experience at every interaction.

Skills & Competencies:

• Strong communication skills in both Arabic and English (written and verbal is a must)
• Excellent interpersonal and customer handling skills
• Problem-solving and conflict resolution abilities
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in MS Office and familiarity with CRM systems
• Strong attention to detail and organizational skills
• Ability to work under pressure and meet deadlines

Education & Qualifications: 

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Proven experience in customer service or a similar role

Description
In this role, you will act as the main point of contact for customers, ensuring their inquiries are handled efficiently and professionally. You will play a key role in maintaining customer satisfaction by providing timely support, resolving issues, and coordinating with internal teams.

Role & Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Resolve customer complaints efficiently and escalate complex issues when necessary
• Provide accurate information about products, services, and company policies
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issues are fully resolved
• Coordinate with internal departments such as sales, logistics, and operations
• Handle order processing, tracking, and after-sales support
• Ensure a high level of customer satisfaction and build long-term relationships