Community Manager

Our client is a specialized Owners Association management firm in Dubai, delivering top programs, services, and amenities while ensuring value for homeowners. Managing diverse communities in a young vendor market, they provide a single dedicated point of contact for all operational and financial matters. With deep experience and a tailored approach, they preserve and enhance property value through customized, results-driven services.

What we offer
Your salary is a tax free! You will have the opportunity to expand your network and be a part of a dynamic and growing company. Our client offers a direct employment contract, competitive salary package, and other benefits as per UAE Labor Law.

Who you are
You are a proactive and experienced Community Management professional with a proven track record in enhancing resident satisfaction and ensuring operational excellence within jointly-owned properties.

Skills & Competencies:

• Strong organizational and time-management skills
• Proven expertise in conflict resolution and managing sensitive situations with empathy and tact.
• Strong analytical and decision-making skills
• Good knowledge in business math, accounting, and commercial skills.
• Advanced computer skills (MS Office), including PowerPoint presentation and MS Excel.

Education & Qualifications:

• Bachelor's degree is preferred.
• Minimum of 3–5 years of managerial-level experience in the hospitality industry within the UAE
• Exceptional communicator, with the ability to build strong relationships and influence strategic development through a clear and well-supported vision.

Description
In this role, you will play a pivotal role in supporting the development and implementation of best practices in community and facilities management. You will be responsible for creating a positive experience for all residents and owners by delivering high-quality services that exceed expectations within your assigned jointly-owned property (JOP), while also driving revenue growth, optimizing costs, and ensuring regulatory compliance.

Role & Responsibilities:

• Service Provider Supervision
  • Contractor Supervision
    • Implement a checklist for contractor performance tracking
    • Conduct weekly and monthly site inspections and record findings
  • Review SLA and Performance
    • Score vendors annually and report top and low performers
  • Issue RFQ, Technical Report, and create Deals
• Resident Happiness & Customer Service
  • Drive a culture of open communication, swift resolution, and satisfaction. Ensuring all residents use community software and all queries are resolved through it
    • Implement a 24-48-hour turnaround time on escalated resident queries and issues by HD.
    • Set up quarterly resident feedback surveys and digital suggestion boxes
  • Owners Committee Point of Contact
    • Execute the Owners Committee meeting
    • Prepare and submit the agenda through Mollak
    • Prepare and circulate MOMs with clear action points to implement after each meeting
  • Issue emergency notices through digital platforms
• Crisis & Complaint Management
  • First point of contact for emergency response, coordination of any emergencies
  • Monitor and resolve cases in Mollak within RERA timelines
  • Issue Mollak violation notices 24 hours after unnoticed warning
  • Respond to RVS and/or legal warnings from DLD
• Regulatory Alignment
  • Guarantee full alignment with DLD, RERA, and JOP Law
    • Attend meetings with authorities if needed (DM, DLD, RERA, etc.)
• Prioritize life safety, fire codes, and community compliance
  • Maintain up-to-date fire and safety certifications and Red Folder
  • Participate in annual fire drills and quarterly safety awareness campaigns
• Event & Community Engagement
  • Organize events to foster a vibrant, connected, and conscious community
    • Plan event calendar (major events, 2 kids, 1 gathering)
  • Introduce campaigns and sustainability education programs.
• Document Management
  • Maintaining records in Shared drives
  • Provide data for the Monthly Management Report
  • Issue emergency notices through digital platforms